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Service & Support

Centage customer support and professional services

At Centage, customer success is our first priority. We provide an array of service and support offerings designed to help customers get the greatest value from Planning Maestro® and take their FP&A processes to the next level.

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Customer Support

The Centage Support Team is dedicated to delivering the highest quality of support to our customers and partners worldwide. When you need expert assistance, we are there for you.

Contact us.

Maestro Help Hub

The Maestro Help Hub is an information rich online portal that offers Centage customers additional support tools and resources. The Maestro Help Hub is free to all Centage customers as part of their cloud subscription, is available 24/7 and offers access to:

Training

E-learning trainings, videos, product tips & tricks to learn and master the software

Submit a Ticket

Online ticket tracking, should you need to request help

Troubleshooting

Knowledge base for troubleshooting

Community

A user community and forum for Maestros

Maestro Care

An exclusive support program for Planning Maestro Enterprise edition customers that offers premium benefits to maximize the ROI of modern FP&A in the Finance organization. The Maestro Care program provides:

  • A dedicated Customer Experience Advisor to assist with product questions
  • Premium support, including extended hours, a dedicated phone line and chat, and priority ticket queuing with shortened response time
  • 4 hours of Professional Services time per month to assist with training, model optimization, roll forward consulting, or any other advanced consulting requests.
  • Quarterly Health Checks and Model Optimization meetings
  • Access to Centage’s VIP Community which includes Beta programs, advisory meetings, and VIP access to customer events

Professional Service Offerings

Engage our experienced Professional Services team for training and consulting services to fit your needs. Our professional services team brings years of finance and accounting experience across hundreds of customer engagements to provide your team with the expertise, best practices, and knowledge to get the most out of Planning Maestro.

From interactive training to 1:1 consulting and support, our team is here to guide you, building your knowledge so you are equipped to use Planning Maestro to its fullest potential. Our Professional Service offerings include:

  • Client setup and onboarding
  • eLearning training
  • Instructor-led trainings—available online or onsite

Request a quote.

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330 Cochituate Road, #807
Framingham, MA 01701
P: 800.366.5111

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