Senior Information Technology Specialist

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Centage Corporation is a leading provider of cloud financial software that transforms how businesses budget, forecast, analyze and report. Centage’s intelligent planning and analytics platform, Planning Maestro, delivers sophisticated financial intelligence that can be implemented quickly and at an affordable price to small and medium-sized companies. With a direct line-of-sight into the organization’s financial health, Centage clients can react quickly to market changes, take intelligent risks, and capitalize on new opportunities. Centage serves over 10,000 users worldwide. Centage Corporation is headquartered in Natick, MA.

Centage offers a high energy, team-oriented work environment with the opportunity to be a significant contributor to a rapidly growing organization.

Position:

We are looking for an experienced and flexible IT specialist who is technically strong, energetic, highly collaborative, and passionate about partnering with a variety of business constituents to ensure their needs are met or exceeded. This role is very hands-on and will require the individual to be the only full-time IT staff member supporting Centage’s roughly 100 employees.

Candidates should have recent, hands-on experience in the following areas:

– Asset Management – Inventory, configuration, purchasing/requisition

– Hardware Experience

  • Telco (Vonage)
  • Networking (internal office space, VPN, wireless, and firewall and networking configuration knowledge)
  • Laptops (PC + Mac + Linux)
  • VMWare Horizon
  • A/V (TVs, projectors, Chromecasts, support for on- and off-site company events)

– Software Experience

  • Antivirus (Carbon Black)
  • Mimecast
  • AT&T Cybersecurity (f/k/a AlienVault)
  • Productivity suite (largely Microsoft)

 

– On-premise and Azure Active Directory and Group Policy management experience

– Audit Experience – SOC and GDPR, most notably

– On-Site / Remote Support (in/out of Centage office)

– Employee Provisioning / Teardown

– Business continuity planning and execution

Responsibilities:

  • Manage IT Helpdesk, providing end-user support via ZenDesk ticketing system and acting as a final point of escalation for all issues
  • Ensure compliance with Centage security protocols, including assets and security audits
  • Manage hardware procurement and full lifecycle, including purchasing, asset tracking, deployment, maintenance and recycling of all hardware (employee machines, networking hardware, etc.)
  • Maintain vendor relations for things like hardware, internet and voice services, and other services (determine course of action and manage timelines and scope)
  • Create and maintain budgetary plan and actuals for all hardware

Background and Skills:

  • Bachelor’s or master’s degree in Information Technology or a related field
  • Minimum of 4-8 years of experience
  • Hands-on technical leadership experience, with strength in building trusted relationships with all constituents across a mid-sized company
  • Excellent knowledge of technical management, information analysis and computer hardware/software systems
  • Hands-on experience with help desk support, computer networks, and network (wireless and hard-wired) administration
  • Results-oriented and proactive