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Case Study:
Community Care, Inc

Improved Budget Accuracy Enables Long-Term Financial Health

Fast facts

Industry

Healthcare

Nonprofit

Based In

Brookfield, WI

Employees

1001-5000

GL System

Dynamics GP

Testimonial

“Centage gave us the flexibility we knew we needed, but thought we couldn’t achieve. It allowed us to totally change our approach to the budgeting process. Today we not only have more accurate information, but richer insight into our business operations which allows us to better manage our organizational needs and those of our members.”

Kyle Raeder, Director of Reimbursement & Financial Planning, Community Care

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Community Care, Inc. of Brookfield, Wisconsin is a leader in the field of managed care. They help vulnerable elders and adults with disabilities live independently within their communities, offering a wide range of community-based long-term care and health services programs designed to optimize quality of life for members and maximize the allocation of available community resources.

The organization is a nonprofit funded by Medicare and Medicaid, and as such it must manage a complex network of providers, caregivers, and patients. On the personnel side, they have around 1,000 employees (doctors, nurses, case managers, rehabilitation specialists, and other operational personnel).

Flexible software to deliver critical financial reports without error-prone workarounds

“Centage gave us the flexibility we knew we needed, but thought we couldn’t achieve.”

Community Care first implemented an automated budgeting tool in 2004 to help streamline financial activities, but this solution failed as the software wasn’t intuitive enough to be used by operations managers. Falling back on an Excel spreadsheet-based FP&A process did not meet their needs.

Frustrated, Community Care’s budget contributors deployed workarounds that ultimately created too many budget updates with too little accuracy. Further training was met with resistance, as it took away time from critical case management activities and the organization’s focus on member care.

When they resorted to Excel spreadsheets to manage the budget, each department was responsible for updating and managing its own worksheet, which was then further grouped by functional area. Consolidating all that information manually was grueling and offered no guarantees as to the accuracy of information.

As Community Care entered a phase of faster growth, managing the budget with Excel became impossible. After a nearly 18 month evaluation process, Community Care’s Director of Reimbursement & Financial Planning, Kyle Raeder, landed ON Centage to meet the complex budgeting and forecasting needs of this healthcare profit. HIS team implemented Centage to deliver the financial insight their nonprofit organization needed, but wasn’t getting from their existing software solutions.

Timely & actionable insights thanks to accurate data projections

“The clarity of the projections, combined with the software’s flexibility, enables us to glean the right insight at the right time to help our organization continue its mission of member-centered care and compassion.”

Centage’s flexibility now enables Community Care, Inc. to better manage budget allocation activities, run cash flow projections, and instantly create a balance sheet that can be shared with the executive team.

Centage’s drill-down capabilities also allow the finance team to project staffing costs for 1,000 employees with greater accuracy.

As Social Security benefits and other government regulations change, Centage allows Community Care, Inc. to quickly run projections and determine how evolving expenses will impact the operational budget.

“Centage allowed us to totally change our approach to the budgeting process. Today we not only have more accurate information, but richer insight into our business operations, which allows us to better manage our organizational needs and those of our members.”

Book a demo to learn more about Centage’s formula-free FP&A software.

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