Centage Customer Support

Centage’s support team is dedicated to ensuring the highest quality of support to our customers and partners worldwide. Your success is our success!

Submit a Support Ticket:

Need technical assistance? Need answers to a product related question? Need consulting or training assistance?

No problem, we have you covered! Submit a ticket via the Maestro Help Hub Support Portal and our team will be in touch with you within one business dayYou’ll also be able to chat with our support team or track progress of any open support tickets.

Browse the Knowledge Base:

Need documentation? View training videos? Catch a webinar you missed?

We have you covered there too. All of this knowledge base information can be found in the Maestro Help Hub Support Portal, where you can browse documentation and training, or interact with support staff and the Maestro user community via message boards.

Maestro Care:

An exclusive program for Planning Maestro Enterprise edition customers that offers premium benefits to  maximize the ROI of intelligent planning in the finance organization. The program provides:
 
  • A dedicated Customer Experience Advisor to assist with product questions
  • Premium support which includes extended hours, a dedicated phone line and chat, and priority ticket queuing with shortened response time
  • 4 hours of Professional Services time per month to assist with training, model optimization, roll forward consulting, or any other advanced consulting requests.
  • Quarterly Health Checks & Model Optimization meetings
  • Access to Centage’s VIP Community which includes Beta programs, advisory meetings and VIP access to customer events
 
To learn more about the program, email sales@centage.com.

Contact Us:

Still need help? Haven’t found what you need? Give our team a call at 508-948-0048 or email at support@centage.com. Our Support team is available during Centage’s published hours of 9:00 am – 6:00 pm EST weekdays, excluding holidays.